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Technology Support

Technology Support

Support for Student Laptops

Please check the information below for some common fixes to reported problems. If the information below does not solve the problem, you may request support through our online support request form.


Please complete the Support Request Form for the appropriate school by clicking on the link below:

Penfield High School

Bay Trail Middle School

Cobbles Elementary School

Harris Hill Elementary School

Indian Landing Elementary School

Scribner Road Elementary School

NOTE:  We cannot diagnose, service, or correct problems related to your home Internet.  This includes connecting Penfield devices to your home network.  We recommend contacting your Internet Service Provider (ex. Spectrum) to resolve these issues.   Here is a map of places within the district with free public WiFi.  Students are not able to log in to Office 365 from outside the US & Canada.


Parent & Student Help

If you would like a spare laptop power adapter for your district issued laptop you can order a new 65w USB-C charger here


Login Information

We use a number of different online systems in the Penfield Central School District.  Logging into and remembering these systems can be difficult.  This resource guide is intended to help students and families with this challenge.  The guide includes login and access information for student laptops, Office 365, Infinite Campus, and the Patriot Portal.



HP ProBook x360 Webcam 



Click here for the Family and Guardian Guide to Microsoft Teams print guide

Here is another print guide that helps with Teams Meetings 

Click here to learn about Navigating Teams 

Click here to learn about Participating in the Conversation 

Click here to learn about Joining a Teams Meeting 

Click here to learn about Finding and Completing Assignments 

Click here to learn about Completed Assignments Feedback / Resubmitting 



Click here to learn about OneNote Sections 

Click here to learn about Opening a OneNote Notebook 

Click here to learn about Writing on OneNote Pages 



Click here for General Windows Tips 


Accessibility Tools

Click here for Microsoft Dictate 

Click here for Microsoft Immersive Reader  


Patriot Portal

Some of you may have noticed a new icon on your district computer desktop called "Patriot Portal" and wondered what it is.

A consistent problem that many of us have is remembering all the web addresses, logins, and passwords we need.  To help with this problem we are now using a service called ‘ClassLink’ to gather all of those sites into one easy to use space.  By logging in to ClassLink (which we have named the Patriot Portal) you will be able to easily sign-in to many different sites.  

The Patriot Portal IS accessible from home!  Your login credentials are the SAME that you use to login to your district laptop.  You can go to this link from home: Patriot Portal

See this document for more detailed information: Patriot Portal Guide




Logging into Office 365 with Student Account


All Penfield students can log into Office 365 from any web browser. 

Go to Office 365 to access the sign in page.


Enter the student email address with the following format: 2 digits for graduation year, first initial, last name, and for the domain.  Seniors graduation year is 22 with kindergartners using 34 as their grad year.

Example for John Doe graduating in 2022:   



  1. Enter username and password into pop-up window to complete login.  Username does not require the for this portion. Please note this may look different dependent on the web browser being used. Click OK/Sign in button to submit the credentials.

ParentSquare Information

Penfield uses ParentSquare for school communication, primarily with email, text and app notifications. ParentSquare automatically generates an account for each parent, using their preferred email address and phone number. We encourage parents to access their accounts so they can download the mobile app and update their preferences on when and how they are notified.


Here’s what you can do with ParentSquare:

  • Receive messages from the school via email, text or app notification 

  • Choose to receive information as it comes or all at once with a daily digest at 6pm 

  • Communicate in your preferred language

  • Comment on school postings to engage with your school community

  • Direct message teachers, staff and other parents

  • Participate in group messages

  • Sign up for parent-teacher conferences


ParentSquare Overview Video for Parents 


You can also check out this handy PDF of information on how to get started:  ParentSquare Family Getting Started Guide